Store & Merchandising Manager

Job Summary: Store & Merchandising Manager

Position Title: Store & Merchandising Manager

Location:

Reports To: Head of Operations & Logistics

Department: Store Operations

Position Overview: The Store & Merchandising Manager in the retail grocery sector is responsible for overseeing the daily operations of a grocery store, including inventory management, merchandising, staff supervision, and customer service. This role requires a strong understanding of grocery retail dynamics, a keen eye for merchandising, and the ability to drive sales while maintaining high standards of product presentation. The Store & Merchandising Manager ensures that the store operates efficiently, meets sales targets, and provides an exceptional shopping experience for customers.

Key Responsibilities:

1. Store Operations Management:
   • Oversee the day-to-day operations of the grocery store, ensuring smooth and efficient functioning across all departments.
   • Monitor store performance against sales targets and KPIs, taking corrective action as needed to achieve business goals.
   • Ensure that all store operations comply with company policies, health and safety regulations, and industry standards.
2. Merchandising and Inventory Management:
   • Develop and implement effective merchandising strategies to maximize product visibility and drive sales.
   • Ensure that store shelves are well-stocked, organized, and visually appealing, following company merchandising guidelines.
   • Manage inventory levels, minimizing stockouts and overstock situations, and coordinate with suppliers for timely replenishment.
3. Sales and Customer Service:
   • Lead initiatives to enhance the customer shopping experience, including product placement, promotional displays, and customer service excellence.
   • Analyze sales data and customer feedback to identify opportunities for improving product offerings and store layout.
   • Address customer inquiries and complaints, ensuring prompt resolution and maintaining a high level of customer satisfaction.
4. Team Leadership and Development:
   • Recruit, train, and supervise store staff, ensuring that they are knowledgeable, motivated, and providing excellent service.
   • Conduct regular performance evaluations, provide feedback, and support the professional development of team members.
   • Foster a positive and productive work environment, promoting teamwork and collaboration among store staff.
5. Promotions and Marketing:
   • Plan and execute in-store promotions, special events, and seasonal displays to attract customers and boost sales.
   • Collaborate with the marketing team to implement promotional campaigns and ensure that marketing materials are effectively displayed.
   • Monitor the effectiveness of promotions and adjust strategies as needed to maximize impact.
6. Budgeting and Financial Management:
   • Prepare and manage the store’s budget, ensuring that expenditures are within approved limits and that financial targets are met.
   • Monitor store expenses, including labor costs, inventory costs, and operational expenses, to identify opportunities for cost savings.
   • Provide regular financial reports to senior management, highlighting key areas of performance and potential improvements.
7. Compliance and Quality Control:
   • Ensure that all products are fresh, properly labeled, and meet the company’s quality standards.
   • Oversee compliance with food safety regulations, including proper storage, handling, and hygiene practices.
   • Conduct regular audits of store operations, including inventory accuracy, pricing, and merchandising standards.
8. Store Maintenance and Presentation:
   • Ensure that the store is clean, well-maintained, and provides a welcoming environment for customers.
   • Manage the maintenance of store equipment and fixtures, coordinating repairs and upgrades as necessary.
   • Ensure that all signage, lighting, and visual displays are in line with company branding and merchandising standards.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.
• Experience: 5+ years of experience in retail grocery management, with a strong background in merchandising and store operations.
• Skills:
  • Strong knowledge of grocery retail operations, merchandising principles, and inventory management.
  • Excellent leadership and team management abilities.
  • Proven track record of driving sales and achieving business targets.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze sales data and make data-driven decisions.
  • Proficiency with retail management software and POS systems.