Cashiers and Servers

Job Summary: Cashiers and Servers

Position Title: Cashier and Server

Location: 

Reports To: Bakery, Cafe & Playground Team Lead

Department: Store Operations

Position Overview: Cashiers and Servers in a grocery retail environment are responsible for handling customer transactions, providing exceptional service, and assisting with food and beverage service in areas like in-store cafes, delis, or food courts. This role involves accurately processing payments, maintaining cleanliness in the service area, and ensuring a positive customer experience. Cashiers and Servers play a crucial role in delivering high-quality service and contributing to the overall shopping experience.

Key Responsibilities:

1. Customer Service:
   • Greet customers warmly and provide assistance with orders, purchases, and inquiries.
   • Engage with customers to ensure a positive shopping or dining experience, offering product recommendations and answering questions.
   • Address customer complaints or issues promptly and escalate them to the supervisor if necessary.
2. Cash Handling and Transaction Processing:
   • Operate cash registers, POS systems, and payment processing equipment to accurately complete transactions.
   • Handle cash, credit, and debit card transactions, ensuring correct change and receipts are provided.
   • Balance the cash drawer at the beginning and end of each shift, reporting any discrepancies to the supervisor.
3. Food and Beverage Service:
   • Take customer orders in food service areas, such as in-store cafes, delis, or food courts, and ensure they are accurately communicated to kitchen staff.
   • Serve food and beverages to customers promptly and with attention to presentation and portion control.
   • Assist with the preparation of simple food items, such as sandwiches, salads, or beverages, following hygiene and safety standards.
4. Cleanliness and Maintenance:
   • Maintain a clean and organized checkout or service area, including counters, seating areas, and food preparation stations.
   • Ensure that all food service areas comply with health and safety regulations, including proper food handling and sanitation practices.
   • Replenish supplies such as napkins, utensils, and condiments as needed to ensure the area is well-stocked.
5. Product Knowledge and Promotion:
   • Stay informed about store promotions, new products, and special offers to effectively assist customers.
   • Promote store loyalty programs and encourage customers to take advantage of ongoing promotions or discounts.
   • Provide product recommendations based on customer preferences and dietary needs.
6. Collaboration and Teamwork:
   • Work collaboratively with other store employees, including kitchen staff, stockers, and management, to ensure efficient operations.
   • Assist with stocking shelves, cleaning, or other tasks as needed to support the store team.
   • Participate in team meetings and training sessions to stay updated on store policies, procedures, and product knowledge.
7. Inventory and Stock Management:
   • Monitor stock levels of items such as beverages, condiments, and food supplies, notifying management when replenishment is needed.
   • Assist with the rotation of perishable goods to minimize waste and ensure freshness.
   • Help with receiving and organizing inventory deliveries when required.
8. Compliance and Security:
   • Adhere to all store policies, procedures, and legal regulations regarding transactions, food safety, and customer service.
   • Monitor the checkout or service area for potential security risks and report any suspicious activity to the supervisor.
   • Ensure compliance with age-restricted product sales, such as alcohol, by verifying customer identification.

Qualifications:

• Education: High school diploma or equivalent preferred.
• Experience: Previous experience in customer service, cashiering, or food service is a plus but not required.
• Skills:
  • Strong customer service skills with a friendly and approachable demeanor.
  • Basic math skills and ability to handle transactions accurately.
  • Good communication and interpersonal skills.
  • Ability to work efficiently in a fast-paced environment and manage multiple tasks.
  • Physical ability to stand for extended periods and perform tasks that require lifting or bending.
  • Familiarity with food safety and hygiene standards is a plus.